Privacy Policy

This policy explains what personal data we process when you use the appinet.pl website, for what purposes, how long we keep it and what rights you have. We comply with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR).

1. Data controller

The controller of your personal data is Rafał Gryncewicz, running a sole proprietorship under the business name appiNET Usługi Programistyczne, ul. Głogowa 4, 63-400 Ostrów Wielkopolski, Poland, Tax ID (NIP) 6222523440 (the “Controller”).

You can contact us about any matter concerning your personal data:

• by e-mail: biuro@appinet.pl,
• by phone: +48 697 623 549,
• in writing at the registered address given above.

2. What data we process and why

Contact form and project estimate

When you submit a form, you provide your name, e-mail address, optionally your phone number and company name, and the content of your message. We also record the date of submission, the address of the page the form was sent from, information about your browser and a hash of your IP address, which is used solely to protect the website against spam and abuse.

We process this data to reply to your message and prepare an offer (Art. 6(1)(b) GDPR – steps taken at your request prior to entering into a contract) and on the basis of our legitimate interest in handling correspondence and securing the website (Art. 6(1)(f) GDPR).

Call-back request

If you leave your phone number asking us to call you back, we process that number and the address of the page the request was sent from solely in order to call you back (Art. 6(1)(b) and (f) GDPR).

Website chat

When you use the chat, you provide the content of your messages and – if you choose to – your name, e-mail address or phone number. To handle the conversation and for security purposes we also record your IP address, information about your browser, the page from which the conversation was started and a chat session identifier stored in your browser. The legal basis is replying to your enquiry (Art. 6(1)(b) GDPR) and our legitimate interest in customer service (Art. 6(1)(f) GDPR).

E-mail and phone contact

If you write to us or call us directly, we process the data provided in that correspondence in order to handle it (Art. 6(1)(f) GDPR) and, for requests for quotation, to prepare an offer (Art. 6(1)(b) GDPR).

Statistics and marketing

Only with your consent (Art. 6(1)(a) GDPR) may we use Google analytics and marketing tools (e.g. Google Analytics, Google Ads), which allow us to measure website traffic and the effectiveness of advertising. Until you give consent, these tools operate in restricted mode (Google Consent Mode) without storing analytics or advertising cookies.

Legal claims

We may also process data in order to establish, exercise or defend legal claims (Art. 6(1)(f) GDPR).

3. How long we keep data

• Contact form messages – up to 12 months from submission, after which they are automatically deleted from the website system.
• Chat conversations, call-back requests and e-mail correspondence – for as long as needed to handle the matter and then no longer than 12 months, unless the conversation leads to a contract.
• Data related to a concluded contract – for the period required by tax and accounting regulations and until the limitation period for claims expires.
• Data processed on the basis of consent – until consent is withdrawn.
• Data used for spam protection (hashes of IP and e-mail addresses from form submission attempts) – up to 2 days.

4. Recipients of data

Your data may only be shared with entities that help us run the website and our business, under data processing agreements, in particular:

• providers of hosting and the servers the website runs on,
• e-mail service providers,
• Google Ireland Limited – only if you consent to analytics or marketing cookies,
• our accounting office and legal advisers – to the extent necessary to fulfil legal obligations.

Data may also be disclosed to public authorities where required by law.

5. Transfers outside the EEA

When Google tools are used, data may be transferred to the United States. Google LLC participates in the EU-U.S. Data Privacy Framework; otherwise, standard contractual clauses approved by the European Commission apply.

6. Your rights

In connection with the processing of your data, you have the right to:

• access your data and receive a copy of it,
• rectify your data,
• erase your data,
• restrict processing,
• data portability,
• object to processing based on legitimate interest,
• withdraw your consent at any time – without affecting the lawfulness of processing before its withdrawal,
• lodge a complaint with a supervisory authority – in Poland, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warsaw), or the authority in your country of residence.

To exercise your rights, write to biuro@appinet.pl.

Providing your data is voluntary, but without it we will not be able to respond to your enquiry. We do not make decisions about you based solely on automated processing, including profiling, that produce legal effects.

7. Cookies and browser storage

The website uses cookies and your browser’s local storage (localStorage). On your first visit we display a window in which you can accept all categories, reject the optional ones or choose them yourself. You can change your choice at any time by clicking the cookie settings icon in the corner of the page.

• Necessary – always active. They remember your cookie choice, website settings (e.g. dismissed messages) and the chat session. Without them the website would not work properly.
• Analytics – only with consent. They allow us to measure the number of visits and how the website is used (e.g. Google Analytics).
• Marketing – only with consent. They allow us to measure the effectiveness of advertising and tailor Google ads.

You can also block or delete cookies in your browser settings. Restricting necessary cookies may make the website harder to use.

8. Changes to this privacy policy

This policy may be updated, e.g. due to changes in the law or in the website’s features. The current version is always available on this page. In the event of any discrepancy, the Polish version prevails.

Last updated: 2 October 2026.